Privacy Policy

CallOut! ("we") provides job-management software to contractors ("subscribers"). Subscribers decide what information about their own customers they capture; for that information the subscriber is the responsible party and CallOut! acts as an operator processing it on their behalf.

1. Information we process

• Account information for subscriber users: name, email address, phone number and role.
• Business records captured by subscribers: customers, service sites, job cards, photos, signatures, quotes, invoices, proofs of payment and receipts.
• Location, only when a technician allows it on their device, recorded with job photos and customer sign-off as proof of service.
• Technical information: sign-in times, IP address and device type, kept for security and the audit trail.

2. Why we process it

To provide the service, secure accounts, send documents and notifications requested by subscribers, and meet legal obligations such as tax record keeping.

3. Minimality and access control

Only information needed for these purposes is requested. Each subscriber's data is isolated from every other subscriber, and access within a company is restricted by role.

4. Where your information is stored

CallOut! is hosted by Railway in data centres outside South Africa. We only use service providers that are bound to protect personal information to a standard comparable to POPIA. Passwords are stored as one-way hashes, connections are encrypted, and card payments are handled by PayFast, so we never see card details.

5. Retention and deletion

Subscribers can anonymise customers who ask to be forgotten. Financial records may need to be retained for the period required by the Tax Administration Act before they can be deleted.

6. Your rights

You may request access to, correction of, or deletion of your personal information, and you may lodge a complaint with the Information Regulator.

7. Contact

See our contact page.